SHIPPING & RETURNS
WELCOME TO WHITE TREE!
- We ship at a rate of 3-5 business days
- Shipping is a Flat Rate per order of $7.00
- Orders over $75.00 get Free Shipping
- We ship merchandise to locations within the United States and U.S. territories, including Alaska and Hawaii. The risk of loss and title for all merchandise ordered on this Web site passes to you when the merchandise is delivered to the shipping carrier.
Return Policy: DUE TO THE PRICE AND VOLUME OF CLEARANCE ITEMS, ALL SALES ARE FINAL. WE CANNOT DO ANY EXCHANGES OR RETURNS ON THESE ITEMS. The Clearance Items are clearly marked with .99 at the end.
The expense to ship an item back is at the expense of the customer. If you choose to ship back your order without contacting us prior, your return may be refused or be charged a 30% restocking fee.
You will be issued a store credit once we receive the item. Please make sure a copy of your receipt is in the return bag. Please also contact us at 234-208-8399 or email email@example.com to let us know that you're returning an item and the reason why.
UPON RECEIVING YOUR ORDER
If there is anything about your order that is incorrect please notify us within 10 days of receiving your order. Whether it is a hole/defect in the material, item(s) missing, or incorrect item(s), you must let us know within 10 days of receiving your order in order to receive an exchange or store credit. After 10 days we can not issue refunds or exchanges.
LOCAL PICK UP
LOCAL PICK UP ORDERS NEED TO BE PICKED UP WITHIN 30 DAYS OF ORDER DATE. AFTER 30 DAYS, THE ORDER WILL BE SHIPPED AT YOUR EXPENSE OR YOU WILL BE CHARGED A 30% RESTOCKING FEE BEFORE REFUNDED.
Please ONLY choose this option if you are planning on picking up from our store at 930 Killian Rd Suite A Akron, OH 44312. Your order will NOT be shipped if you choose this option. ***If you choose this option you will receive an email or text, please do not come before you get notified. If you have any questions about a pick up, please contact 234-208-8399 firstname.lastname@example.org.