SHIPPING & RETURNS

WELCOME TO WHITE TREE!

  • We ship at a rate of 3-5 business days
  • Shipping is a Flat Rate per order of $5.00
  • Orders over $75.00 get Free Shipping
  • We ship merchandise to locations within the United States and U.S. territories, including Alaska and Hawaii. The risk of loss and title for all merchandise ordered on this Web site passes to you when the merchandise is delivered to the shipping carrier.

RETURN POLICY

  • Return Policy: DUE TO THE PRICE AND VOLUME OF CLEARANCE ITEMS, ALL SALES ARE FINAL. WE CANNOT DO ANY EXCHANGES OR RETURNS ON THESE ITEMS. The Clearance Items are clearly marked with .99 at the end.

    If you choose to ship back your order without contacting us prior, your return may be refused or be charged a 30% restocking fee.

    Your card will be refunded once we have received the item. Please make sure a copy of your receipt is in the return bag. Please also contact us at 234-208-8399 or email returns@shopwhitetree.com to let us know that you're returning an item and the reason why.

  • UPON RECEIVING YOUR ORDER

    If there is anything about your order that is incorrect please notify us within 10 days of receiving your order. Whether it is a hole/defect in the material, item(s) missing, or incorrect item(s), you must let us know within 10 days of receiving your order in order to receive a refund or exchange. After 10 days we can not issue refunds or exchanges.

LOCAL PICK UP

LOCAL PICK UP ORDERS NEED TO BE PICKED UP WITHIN 30 DAYS OF ORDER DATE. AFTER 30 DAYS, THE ORDER WILL BE SHIPPED AT YOUR EXPENSE AND YOU WILL BE CHARGED A 30% RESTOCKING FEE BEFORE REFUNDED.

Please ONLY choose this option if you are planning on picking up from our store at 2758 S. Arlington Rd. Akron, OH 44312. Your order will NOT be shipped if you choose this option.  ***If you choose this option you will receive an email or text, please do not come before you get notified. If you have any questions about a pick up, please contact 234-208-8399 whitetreeboutique@gmail.com.